Frequently Asked Questions
Everything you need to know about lighting your home with Havit Lighting.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though remote areas may require additional transit time.
Do your lighting products come with a warranty?
Yes, all Havit Lighting products come with a standard manufacturer's warranty ranging from 12 months to 3 years, depending on the specific model and whether it is an indoor or outdoor fixture.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your outdoor lights weatherproof?
Our outdoor range is specifically designed with IP (Ingress Protection) ratings suitable for various conditions. Please check the individual product specifications for the exact IP rating to ensure it meets your installation needs.
Do you offer trade discounts for interior designers or contractors?
Yes, we have a dedicated trade program for industry professionals. You can apply for a trade account via our website to access exclusive pricing and bulk order support.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.